Accessibility Statement

Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests' stay as comfortable as possible.

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We have done a lot to make sure this website is as easy to use as possible, but there may be one or two issues here which you may find more challenging. We are constantly refining and developing it with accessibility in mind.

However if there is anything you find difficult, or think should be improved, please don’t hesitate to let us know. For any question or suggestion you may have, please call us on 01908 540 636 (+44 1908 540 636 from outside of the UK) during office hours, or email us on hello@shortstaymk.co.uk.

Accessibility of our apartments and in Milton Keynes Shortstay-MK offer studio, 1, 2 and 3 bedroom serviced apartments over 3 apartment complexes in Central Milton Keynes.

Vizion: 1, 2 and 3 bedroom deluxe apartments.

The Hub: studio, 1 and 2 bedroom superior apartments.

Campbell Park, 4 bedroom town houses

Most our apartments offer lifts to all floors However please contact us on the numbers below to check whether your apartment is accessed via a lift, or via stairs.

Contact Information Office address:

Shortstay MK 500 Avebury Boulevard Central Milton Keyes MK9 2BE

Office direct telephone number:  01908 540 636

Emergency telephone number: 07771 519 370

If you’re calling from outside the UK: Office direct telephone number: +44 1908 540 636

Emergency telephone number: +44 7771 519 370

Email:      hello@shortstay-mk.co.uk

Website:   www.shortstay-mk.co.uk

Our office hours are Monday to Friday 9.00am to 5.00pm and we close at weekends and on Bank Holidays.

Our office is a few steps away from our Vizion, Hub and South Row apartments, and a 20 minute walk to Campbell Park. Also, the Shortstay-MK office is approximately a 10 minute walk from Milton Keynes Central train station and there is a taxi rank outside.  Some local taxis (all offer wheelchair-friendly vehicles)

Skyline - 01908 555 555

Raffles -  01908 222 222

Wheelchair Taxi Bus Service - 07802 847503

Wheelchair Taxi Services – 01908 373783

If you’re travelling here via one of the airports here is a good taxi firm to use and is recommended: Admiral Express Taxis 01908 611 122

The bus stop for Milton Keynes Central train station is the Z4 which is a 5 minute walk from our office.

The Centre:MK – the famous 1-mile long shopping mall - is a few minutes’ walk from our apartments.

Arrival and Car Parking Facilities

Guests for all Milton Keynes sites should collect their keys from our office:


500 Avebury Boulevard

Central Milton Keynes   MK9 2BE  

The reception desk is manned 24 hours per day, so there will always be someone there to hand over your Welcome Envelope which includes your apartment number, apartment keys, parking space number and parking permit together with directions of how to reach your new home.  There will also be a 24 hour emergency contact number.

See below for the details of how to find and use your parking space.

Parking details Vizion: has an underground car park which you access through electronic gates. You’ll find an electronic device with your keys which you use to open the gates.

The Hub: has an underground car park which you access through electronic gates. You’ll find an electronic device with your keys which you use to open the gates.

To avoid getting a fine, make sure you display your parking permit at all times on your dashboard and park in the correct bay.

South Row: parking bays are outdoors - not underground – which you access through electronic gates. You’ll find an electronic device with your keys, which you use to open the gates.


Public Areas – General

None of our apartment complexes yet has a dedicated Shortstay:MK reception desk. However we hope to work towards this in the future.


Each apartment complex has its own refuse (rubbish) collection area.

In your apartment you will find the ShortstayMK Apartment Folder, where it clearly details the location of the refuse area.   Our housekeeping team also take your rubbish away when they carry out the weekly service clean.

Public Areas – toilets

There is a public toilet in the Vizion Concierge area, which also has a reception desk.

Vizion concierge is manned 24 hours per day.

Restaurant/Dining Room, Bars and Lounges, Take Away & Café

There are no restaurants in our apartment complexes themselves. Within a short walk you’ll find a large selection of restaurants, bars, cafés and takeaway outlets, most with excellent accessibility for wheelchairs and disabled toilet facilities.

Entertainment in Milton Keynes

Being a modern city built only in the last 50 years or so, Milton Keynes offers excellent accessibility for people with disabilities. Cinemas, the Milton Keynes Theatre, Xscape and various other public buildings are all well-equipped.

Grocery Shopping

Sainsbury’s supermarket is right by our Vizion, South Row and The Hub apartment complexes. Campbell Park is just a 3 minute drive, taxi or bus ride away.


All Shortstay-MK apartments and houses have their own washer/dryer. Some of our standard South Row apartments have a washer only.

Apartments in Vizion, Milton Keynes

The main entry doors are 81” high (2.05m), 36.5” wide (0.92m)

Internal doors are 81” high and 32.5” wide (0.82m)

Kitchen worktops are 36” high (0.91m).

Heating is controllable throughout.

There is a wall mounted video intercom in the hallway and a call-button direct to concierge 40” from floor level (1.01m).

Bathrooms Main bathrooms have bath 22” high (0.55m) with a shower over. En-suites have cubicle showers with a 11” (0.27m) step-in shower

Bathrooms have tiled floors with anti-slip surface. Handbasin height is 32” high (0.81m)

Toilet height is 15.5” (0.39m)

There are vanity units under washbasins.


Self-Catering Kitchens and Dining Area

All kitchens have a bench height of 36” (0.91m) and wall units at 55” (1.39m).  We are happy to move cutlery and crockery into the lower level cupboards. Please advise our sales office at least 48 hours prior to your arrival.

All kitchens are fully fitted with:

Washer/dryer front loading.

Low level electric oven with drop down door.

Bench level hob with 4 rings.

Full sized fridge at top and freezer at bottom.

Microwave on work surface.

Kettle on work surface.

Toaster on work surface.

Front loading dishwasher

Crockery and cutlery in drawers.

Smoke alarms are fitted.

Dining areas

Chairs are movable and some have no arms.

1 bed apartments have a minimum of 2 dining chairs

2 bed apartments have a minimum of 4 dining chairs

3 bed apartments have a minimum of 6 dining chairs

Lighting is mounted on the ceiling and under units.

Flooring is linoleum.

Lounge areas

Flatscreen TV.

Furniture is moveable.


Bedrooms have a double, kingsize or twin beds. Please state your preference at the time of booking.

Non feather duvets and pillows provided.

Beds are in the middle of the room allowing access either side.

Put-u-up beds must be requested at the time of booking.

Additional Information on Vizion

Information folders are in all apartments.

Super fast fibre internet access throughout the apartments.

There is a lift from the garage area to concierge, level 1 and level 2 where the apartments and water gardens are situated.

Some blocks do not require access via the concierge and go straight to street level, please request when booking if this allows easier accessibility.

Each block has its own lift and is accessed via a swipe fob.

There is no smoking throughout the properties.

Inclusive with your reservation is wi-fi, parking and a weekly housemaid service.  

Local healthcare information

Local information regarding disabilities http://www.disabledgo.com/organisations/milton-keynes-council/main-2  

Milton Keynes General Hospital (with 24/7 Accident and Emergency) Telephone 01908 66 00 33

Milton Keynes Urgent Care Centre Telephone 111 NHS Direct Helpline – direct dial 111 Emergency dental care - 01908 690326

Future Plans

The Shortstay team welcome feedback to help us continuously improve this website and its accessibility, along with the accessibility of its apartments. Comments and suggestions are always welcome.

If you have any questions at all about how to use this website, or about any aspect of our apartments and services, please telephone 01908 540636 during office hours, or 07771 519370 in an emergency.

This statement was last updated on March 2020 and follows the advice on accessibility statements in British Standard BS 8878 

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