FREQUENTLY ASKED QUESTIONS
We realise when staying away from home there are always lots of questions. Here are a few of our most asked, however please do call 01908 540 636 if you still need a little help.
What is the minimum booking period?
Stays can be from as little as 4 nights to many months.
How do I book?
Just complete and return our enquiry form and a member of our team will call you back with our availability and rates. Or if you wish to chat to us just call 01908 540636 or mail us firstname.lastname@example.org. All of our team have in-depth knowledge of the surrounding areas and can offer personal advise.
Where do I collect apartment keys?
Keys can be collected 24 hours per day, 7 days per week, from our office reception at 500 Avebury Boulevard, Central Milton Keynes. MK9 2BE. A full map is sent with your booking confirmation.
What time can I gain access to the apartment?
Access to the apartment is from 4.00pm on the day of arrival. If you require earlier entry please speak to our team.
What time is departure?
All departures should be by no later than10.00am. Should you require a late departure, please speak to reservations at the time of booking. Please make sure you lock the apartment and return the keys together with fobs (and parking permits if applicable) to 500 Avebury Boulevard by 10.00am.
What is inclusive of the price?
Wi-fi, private allocated parking, a full Sky package offering both Sports / Movies and a weekly housemaid service who cleans the apartment and refreshes the bed linen and towels are all complimentary. Utilities are also inclusive with the exception of private telephone usage.
Will I need to bring my own bed linen and towels?
No, all the beds have been fully prepared and sufficient towels will have been left for you.
Is parking on-site?
Yes, all parking is secure, allocated and on-site. For some Hub and all Theatre District apartments a parking permit will be provided and this must be displayed at all times in your windscreen. Shortstay are not responsible for any parking fines you may receive during your stay. There is one bay per apartment.
Do you offer discounts?
Yes, we offer time sensitive discounts to guests requiring a longer term stay. Our discounts are based on stays from 2 - 6, 7 - 27, 28 - 89 and 90+ nights.
Do you offer Corporate discounts?
We work with many corporate clients based in and around the surrounding Milton Keynes area. We tailor stays to suit your company travel budgets and payment policies. Require a Spanish speaking consultant, no problem a member of our team is fluent!
Do you take deposits?
We take a 25% deposit at the time of booking and the balance is due 7 days prior to key handover. There are no contracts to sign, however we do hold credit card details in lieu of any damages throughout your stay. In certain circumstances we reserve the right to charge a refundable deposit of £100.
Does the VAT reduce if my stay is over 28 nights?
VAT is 20% for the first 28 nights occupancy and then reduces to 4% from day 29 onwards and providing there is no break in occupancy.
How can I pay?
We accept major credit / debit cards and our finance team can provide you with account details for BACS/CHAPS payment.
When do I receive my booking confirmation?
An initial booking confirmation with a key collection map is sent out at the time of reservation. Within a few days of your arrival a further mail is sent detailing the apartment address, parking bay and directions from key collection point to your apartment.
Is the apartment fully furnished?
All of our apartments are fully furnished and kitchens fully equipped.
Is there a large supermarket nearby?
Dining in, no problem, there is a large Sainsbury’s supermarket on-site at Vizion and is footsteps away from our Hub and South Row apartments. The Theatre District, which is located at the other end of the shopping mall is a 20 minute walk or couple of minutes drive away.
Are there restaurants and cafes nearby?
Eating out is easy, there is an array of restaurants to choose from in both The Hub plaza, Theatre District, Xscape and the mile long shopping mall, some of which are detailed in this website.
How far is Milton Keynes Central train station?
It will take 10 minutes to walk to the train station from our Vizion, Hub and South Row apartments and a 30 minute walk from the Theatre District.
How far is the mile long shopping mall?
A mere two minute amble from our South Row, Hub and Vizion sites and just over the road from our Theatre District site.
Do you provide a 24 hour contact emergency number?
All of our guests are provided with our 24 hour emergency telephone number prior to arrival.
Is there on-site security?
There is a 24 hour concierge desk at our Vizion site. Intercoms with camera are also in our Vizion, Hub and Theatre District apartments.
Are your apartments suitable for corporate relocations?
Our apartments are perfect for lone travellers or families when relocating to Milton Keynes. We understand trying to purchase a new home can be a headache, and we work closely with our guests to make the transition as smooth as possible. Our apartments are also ideal when you are required to leave your home due to accident or refurbishment and we are happy to speak to your insurer.
Do you allow Stag, Hen and party groups?
Under no circumstances do we allow loud music or parties of any kind in our apartments. Should we receive a complaint, we have the right to ask guests to leave immediately and no refund will be given. The total occupancy level must be stated at the time of booking and must not exceed the occupancy levels stated by us.
Do you provide cots and put-up-beds?
We are happy to provide cots free of charge. Put-u-up beds with full linen are charged at £10 per day or £35 per week plus VAT. Please request the bed at the time of booking or at least 48 hours prior to arrival to avoid disappointment.
Do any of the apartments suit disabled guests?
There are lifts in all of our sites with the exception of South Row, access is of a suitable size for wheelchair use. When booking please speak to our reservations team and they will be happy to advise the most suitable apartment for your requirement. Our Accessibility Statement which can be found on this website offers more advice.
What is your cancellation policy?
Charges for cancellation or the shortening of a booking are set out below: If notice is received more than 7 days prior to your check-in date there is only a 25% CHARGE (non-refundable deposit). If notice is received less than 7 days prior to your check-in date OR after you have checked-in there can be NO REFUND. If no notice is received and you do not arrive there will be NO REFUND. For more details regarding our cancellation, please see our Terms & Conditions.