Terms and Conditions

1. Booking & Payment Procedure
All payments are due in advance of occupation.  Credit card details will need to be kept in the office to cover any damages or telephone costs.  We always notify you before using the card. Bookings will be confirmed on receipt of payment. Upon receipt of the appropriate payment we will send you written confirmation of your booking by email only, detailing the total cost of your stay, the amount paid and where necessary, how much remains to be paid.

You may extend your stay at any time, subject to availability. No extra fees are charged for late bookings, but payment must be made in full.

All prices quoted are in UK Pounds Sterling and are correct at the time of publication. Payment must be made to us in UK Sterling in the following forms: cash, direct bank transfer, credit and debit cards.

2. Cancellation Policy

• All cancellations must be confirmed in writing or by email (it is your responsibility to check that the email has been received by us).
• No refunds will be made for non-arrivals.
• The booking will be cancelled on the day that the written notice of cancellation is received by us.

Bookings for properties such as our apartments are almost invariably made well in advance and for relatively lengthy stays in comparison with hotels or other travel accommodation. It is very difficult, therefore, to re-let an apartment after a booking has been cancelled particularly at short notice. All bookings are subject to a non refundable £100 deposit. 

A cancellation charge will be payable, based on the number of days before your arrival date that we receive written notification of your cancellation, as shown in the following table. This means that if you have paid the balance of your total cost and then have to, or wish to, cancel, you may receive a refund of part of such cost. However, if you have not paid your total cost by the time of your cancellation, you may be required to make a further payment by way of cancellation charge. For the purpose of this table, cost means the total cost of the booking, including any extra items already booked by you.
Number of days before arrival date that written notification of cancellation is received by us

Amount payable

* More than 7 days no charge made (£100 booking deposit is NOT refundable) – No additional charge except £55 administration charge
* 0 - 7 days 100% of total fee due up to a maximum of 14 nights
* All cancellations are subject to a  £55 administration charge

Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company if you have taken out travel insurance. We strongly recommend that clients purchase adequate travel insurance. Regrettably, for the reasons given above, we have to treat any curtailment of your stay as a cancellation.
 
If Shortstaymk Serviced Apartments cancels booking
In the unlikely event of your booking having to be changed or cancelled, we will contact you (by telephone where reasonably possible in the case of a significant change or cancellation) as soon as is reasonably practical, to explain what has happened and inform you of the cancellation or change.

If a significant change has to be made (and the change is not acceptable to you) or your booking has to be cancelled, we will, if possible and as soon as reasonably practical, offer you an alternative apartment of similar type and standard in a similar location for the same dates. In such circumstances, the advertised cost of the Shortstaymk Apartments will be payable. Obviously, if the alternative apartment is advertised at a lower price, you will receive a refund (if you have already paid the balance of your total cost) of the price difference.

If you do not wish to accept a significant change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you will receive a full refund of all monies paid to us.

You should inform us as soon as reasonably possible whether you wish to accept any change or alternative apartment offered, or alternatively whether you want a refund. In the unlikely event that you fail to tell us that you wish to accept any change or alternative apartment we are entitled to assume you wish to cancel your booking and receive a full refund of all monies paid to us.

3. If you alter your booking
If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however you will be obliged to pay for any additional expenses that are incurred as a result. If you decide to change your stay in any way once it has commenced (e.g. change accommodation or the duration of your stay), we accept no liability for any loss, damage or additional expense and we cannot guarantee a refund of any costs already paid by you.

4. If we cancel your booking
In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and subject always to the next clause, we will refund your deposit and any other sum you have paid to us which shall constitute full settlement.

5. If we alter your booking
If it is necessary to alter the confirmed itinerary before departure, we will use all reasonable efforts to notify you as soon as possible. If these alterations are unacceptable you may cancel that part of your booking that relates to the alteration and receive a full refund for that part of the booking, which shall constitute a full settlement.

6. Facilities & Services
A full inventory of furniture, equipment and utensils can be provided upon request. Please note: No items must be removed from the apartment during your stay.

Unless otherwise specified, the prices quoted for all serviced apartments include heating, electricity, gas, water and television. The only additional cost would be for private telephone calls.

The weekly rental includes a weekly maid service, including a basic clean and bed linen and towels change

7. Number of Occupants
The maximum number of people as agreed on your booking confirmation can stay at any one time.  Some persons will be sleeping on temporary folding single beds in the lounge or bedroom area whereever we deem most suitable.  Only those persons listed on the Booking Form may occupy the apartment. The apartment cannot be re-let/sublet to any other group/party without the written approval of Shortstaymk Serviced Apartments. The number of persons permitted to occupy the apartment is limited to the number of beds available.

Under no circumstances may more than the maximum number of persons specified in the apartment description occupy the apartment except by prior written agreement with Shortstaymk Serviced Apartments. 

Shortstaymk Serviced Apartments, reserve the right to refuse admittance to the apartment to the hirer and their party if they are in breach of this condition.

8. Check-in and Check-out and Keys
The rules for check-in and check-out are set by Shortstaymk Serviced Apartments.

All apartments are usually available for occupation after 4pm on the day of arrival, when your keys will be available to collect from the key collection point indicated on your check in information sheet.  All apartments must be vacated by 10:00am on the day of departure, and keys & parking permits/electronic fobs provided must be returned by 10:00am on that day.

If there is any delay in vacating the apartment beyond the agreed time, a full day's rental, is charged to the client. 

Keys must be returned to the key collection point as advised on your check in information sheet.  Failure to return keys and loss of keys will incur a £100 charge per electronic fob (parking and building entrances) to cover the cost of replacement of keys and electronic fobs for building and car park entrances

9. Damage to Apartment
The hirer is responsible for taking all reasonable care of the property and  its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period.

Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, willful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to our office. The cost of the repair or replacement must be agreed with and paid to Shortstaymk Serviced Apartments.

The hirer responsible for booking undertakes that no person will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.

At the end of your stay, apartments must be left clean and tidy with all personal belongings, food and rubbish removed.  If an extra deep clean is required an additional £50.00 will be charged.

10. Force Majeure
We regret that we cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events of ‘force majeure’. In these Booking Conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside our or the relevant suppliers’ control.

11.   Liability
We use all reasonable efforts to try to ensure that the accommodation offered by us is properly arranged and that the suppliers of the apartments maintain reasonable standards. We accept responsibility to take reasonable care in the organisational aspects of the stay but we are not liable and cannot be held responsible for actions of other property dwellers or owners, providers of transport or any other suppliers involved in your stay. We cannot be held responsible for the loss or damage to any fixtures & fittings, goods or personal belongings at the accommodation. We are specifically not liable for events outside our reasonable control or if there has been no default or neglect by us and in no event shall we be liable for any special, indirect or consequential loss, including loss of profit. This limitation does not apply to fatal or other personal injury resulting from our negligence or that of our employees. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.

12. Law & Jurisdiction
These conditions and terms of contract and all matters arising therefrom are subject to the law of England and Wales and in the event of dispute the client will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Termination by Shortstaymk Serviced Apartments
Shortstaymk Serviced Apartments has the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances, Shortstaymk Serviced Apartments is not obliged to provide or locate alternative accommodation. The period of notice and the proportion of refund are at the discretion of Shortstaymk Serviced Apartments.

14. Injury or Loss
Shortstaymk Serviced Apartments cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation.

Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.

15. Rights of Access
Representatives of Shortstaymk Serviced Apartments or their subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

16. Pets
Regrettably no pets of any kind are permitted under any circumstances. The guest is liable for any infringement of this rule by the guest's occupants.

17. Information
All information supplied by ShortstayMk Serviced Apartments, is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise but ShortstayMk Serviced Apartments is not liable for any variation however caused.

18. Complaints
We do not expect and certainly do not want dissatisfied customers but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office as soon as possible to Shortstaymk Serviced Apartments email hello@shortstay-mk.co.uk .  Shortstaymk Serviced Apartments will take all reasonable steps to settle the problem. Shortstaymk Serviced Apartments shall not have any liability for any complaint submitted after the completion of the rental period.

19. Smoking
Smoking is not permitted in the apartments or in the internal communal areas of the apartment blocks. Smoking is permitted on external balconies where present in an apartment only. A surcharge of £150 will be made if evidence of smoking is discovered in the apartment.

20. Usage & Nuisance Behaviour
The apartments cannot under any circumstances be used for partying, playing loud music or general nuisance behaviour.  Guests must have regard for other occupants in the building.  Loud music cannot be played after 11pm and before 11am. Shortstaymk Serviced Apartments management reserve the right to terminate your stay and contract if they deem such behaviour has occurred. In the event of such a breach the FULL security deposit will be retained by Shortstaymk Serviced Apartments. No refund will be made if such behaviour is deemed to have occurred.

21. Security of Tenure
As the apartments are used as serviced holiday accommodation they are exempt from security of tenure under the Rent Act.  Shortstaymk Serviced Apartments reserve the right to access the apartment at any time without prior notice if it deems necessary.

22. Interest
Interest on overdue invoices shall accrue from the date when payment becomes due, from day to day, until the date of payment, at a rate of 4% above Lloyds TSB Bank PLC’s base rate in force at the time and shall accrue at such a rate after, as well as before any judgement.

23. Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party.

Payment of deposit or apartment fee also indicates acceptance of these terms and conditions.